How we work
Our process
This is how we run a bigger project, like a custom AI tool. There are four steps. At each one, you know what we are doing and what you get.
Fixing one problem, like missed calls or backups? That starts with a free check.
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Step 1: We learn how your business works
We talk with you and your team. We look at the systems and information you already have. Then we work out what is possible and what is worth doing.
This is not a sales pitch. If AI is not the right fit, we tell you up front. You get it all in writing before any work starts, so you can decide.
What you get
- What we recommend, and the other options we looked at
- Whether your information is ready to use
- A rough timeline and what it would cost
- What could go wrong
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Step 2: We plan it on paper
We design how it will work and pick the right tools. We think about security, growth and what happens when something breaks, before we build anything.
We walk you through the choices and the trade-offs, and change the plan with your feedback. By the end, everyone agrees on what we are building and why.
What you get
- A written plan, with every decision and the reason for it
- Diagrams that show how the parts fit together
- A schedule with milestones
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Step 3: We build it in small steps
We work in short rounds. You see working pieces early, not one big reveal after months of silence. You can try each piece and tell us if it does what you need.
We test our work as we go and write down how it works, so your team can look after it later. You always know where things stand.
What you get
- A working piece you can try
- Updated notes on how it works
- A recording of the demo
- The plan for the next round
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Step 4: We launch it and keep it running
Launch day is the start, not the finish. We follow a written checklist for security, speed and reliability, with a way to roll back if something goes wrong.
We set up alerts and simple dashboards, so problems get noticed and you can see how it is doing. A few weeks in, we look at how people really use it and fine-tune it.
What you get
- The working system
- Dashboards and alerts
- Step-by-step guides for running it
- A report after launch, based on real use
What to expect
Talking with us
Regular demos so you can see progress. A shared Slack or Teams channel for questions. You talk directly to the people doing the work, with no account managers in between.
What you keep
Working software at every milestone. All the code, kept in your own account (a Git repository). Notes, diagrams and guides for running it. A handover session at the end, so your team can run it without us.
Timelines
Timelines depend on the work. We give you an estimate before we start.
After launch
We don’t disappear once it’s live. We can agree on ongoing support after launch.
As your business changes, your system should change with it. We offer ongoing support for improvements, new features and growth.