A patient who is blind can’t see your intake form. A screen reader is software that reads the screen out loud. Without clear labels, a person using one may not know what to enter in each box. Someone who can’t use a mouse may not be able to move from box to box. We fix your PDFs and online forms so these people can use them, one document at a time, then recheck them every month.
We try your form the way a keyboard user would, and write down what happened.
Each box has a name a screen reader can sayPASSED
Tab key moves through boxes in orderFAILED
Form is only a picture of a pageCHECKED
Fix this form firstFORM 1
Example only, not real results from a real client.
Who it’s for
Public bodies, and medical, dental and legal offices with patient or client forms. Especially offices that post intake forms, consent forms or applications as PDFs, or that have scanned old paper forms and put them on the website.
Why this matters
A form people can’t fill in is a closed door.
The rules are different for public bodies and for private offices. Ask your attorney which ones apply to you.
PUBLIC BODIES
Your PDFs are covered, and there is a date
The U.S. Department of Justice says state and local governments must meet WCAG 2.1 Level AA (a widely used set of accessibility rules) for their web content. PDFs are on its list of covered file types. The dates are April 26, 2027 for governments of 50,000 people or more, and April 26, 2028 for smaller ones and special districts. Old PDFs mostly get a break, but the Department says documents “currently being used to apply for, access, or participate in” services do not.
Private offices are covered too, with fewer set rules
The Department of Justice says the ADA applies to the goods and services of businesses open to the public, “including those offered on the web.” It has no regulation with detailed standards for them. Its 2022 guidance says labels let people who are blind and use screen readers know what to put in each box of a form. A separate rule from the U.S. Department of Health and Human Services may apply to your office. Ask your attorney to confirm coverage and the deadline. The rule’s dates are May 11, 2027 (15 or more employees) and May 10, 2028 (fewer than 15).
Fixing your forms doesn’t make you immune to a complaint or a lawsuit, and nobody honest can promise that. We aren’t lawyers and can’t tell you which rules apply to you or what you must do. We fix the documents we agree to fix, and we tell you what we couldn’t fix. We check with our own tools and tests. That is not the same as testing with people who use screen readers every day. For some forms, the best fix is a simpler form or a web page instead of a PDF, and we’ll say so.
How it works
Look. Fix. Keep it fixed.
We start with the forms people actually use: intake, consent, applications, payment and records requests. We look at one form at a time, so you can see what a fix involves before you commit to more.
We aim to keep your design. Some forms need layout changes or a rebuild. People who print your forms on paper still can.
1
Try it the way they do
We open your form and move through it with the keyboard only. We run an accessibility checker. For paid fixes we also listen to it with a screen reader. We note every box that has no name, every jump in the wrong order and every page that is only a picture.
2
Fix it, one document at a time
We add names to the boxes, set a sensible order, make the text readable by software and add instructions where they are missing. Some forms are better rebuilt as a simple web form. We tell you which, and why.
3
Recheck every month
Forms change. A new scan, a new version or a new upload can undo a fix. Each month we recheck the forms we agreed on and send you a short list of what changed.
What you can buy
One free look. Then fix and keep.
Start with the free 5-form keyboard test. Fixes are priced per document. Monthly upkeep is separate.
01 / CHECKStart here
Free 5-form keyboard test
Find out which of your forms work and which don’t.
Up to five public forms or PDFs, first page of each
Keyboard test and accessibility checker
Which form to fix first
You get: a short list in plain words.
02 / FIXPer document
Fix a form
We repair the forms you pick so more people can use them.
Boxes named, order set, text readable by software
Rebuilt as a simple web form when that works better
A before and after check of each form
You get: the fixed file and a note of what we changed.
03 / KEEPEvery month
Monthly upkeep
We recheck your forms so fixes don’t quietly come undone.
Recheck the forms we agreed on
Repair the new or changed forms included in your written monthly scope
A short monthly note of what we found
You get: fewer surprises when a form changes.
The price for a fix depends on how many pages and boxes the document has, how it was made and whether it is a scan. We put the price in writing after the free test, before you pay anything.
Your form note
What we checked. What we fixed.
A short note in plain words, each month.
What we checked
Which forms we tried, and how: keyboard, checker and, for paid work, a screen reader.
What we fixed
What changed in each form, and what it looks like now.
What’s left
Anything we couldn’t fix, and what we suggest next.
Othex / Sample form noteSample
Forms: this month
Sample layout, not a real client’s results.
Forms recheckedCOUNT
Fixed and recheckedDONE
Changed since last monthLIST
Still to fixLIST
Each line says which form, what we tried and what happened.
Free 5-form keyboard test
Can everyone fill in your forms?
Send us links to up to five of your public forms or PDFs. On our own computer we try the first page of each with the keyboard and an accessibility checker. We spend 30 minutes at most in total. If we run out of time, we tell you which forms we reached. Then we send you a short list of what worked, what didn’t and which form to fix first. No cost and no obligation.
We reply within one business day. If you want our help after that, you get what we’ll do, the timing and the price in writing before you pay anything.
Tell us your business name, what kind of office you are, and the public links to up to five blank forms. Please don’t send completed forms or passwords.
Pick by who you are and what needs work. A business website people can’t use: website accessibility. PDFs and forms people can’t fill in: this one. A city, county or school website with federal deadlines: city and school websites.
Will this stop a lawsuit?
No. Nobody can promise that. Fixing forms removes real barriers and shows you took the problem seriously. We aren’t lawyers, so ask your attorney how the rules apply to you.
Will my form still look the same?
Usually, yes. Most of the work is invisible: names for the boxes, a sensible order and text that software can read. Sometimes a form is built so badly that a simple rebuild is the better answer. We tell you before we do it.
My form is a scan of a paper page. Can you fix that?
Often, yes, but it takes more work. A scan can be just a picture, which a screen reader has nothing to read. The Department of Justice notes that “a screen reader cannot ‘read’ an image.” We can look at it in the free test, and the price for a scan is quoted separately.
What do you need from me?
For the free test, a public link to each blank form. Please don’t send completed forms or passwords. For fixes, we agree with you how to share the files. We never need access to your systems for the free test.
Do I need this for my website too?
Forms are often the part of a website that blocks people. If the rest of your site has the same problem, see our website accessibility page.
We’re a city, school or other public body. Is this for us?
Yes. Public bodies have a federal deadline, and forms people use to apply for or take part in services are a part of it. See city and school websites for the bigger picture.
What does it cost?
The free test costs nothing. A fix is priced per document after that, and monthly upkeep is a separate plan. The price depends on the pages, the boxes and how the form was made. You get it in writing before you pay anything.