Customer inquiry assistants
A useful answer. A clear next step.
Help visitors understand your services and leave an inquiry your team can act on, even when the office is closed.
Already have a chatbot that gets things wrong? Try the free chatbot test drive. Other everyday problems? See our free checks.
Built around how inquiries reach you
Answers you have approved
You choose the services, hours, policies and answers the assistant can use. We check them with you before it goes live.
A real route to your team
It takes down the details you ask for and passes them to your office. We test that each inquiry is saved and that the alert reaches the right person.
Clear limits, and a person when needed
We agree which questions need a person, what the assistant shouldn’t answer, and what happens if something stops working.
Fits your website
It matches your look, and we check that it installs cleanly, works on phones, works for people with disabilities and gets along with the tools your site already uses.
Connections where they help
It can update your customer list or book appointments, once we’ve checked access, who may see what and the rules your team follows.
Care after it goes live
We agree who updates the answers, who reviews conversations, who watches the monthly bills and who fixes problems. Ongoing care is part of your written quote.
Questions
Common questions
Is this the right service for me?
Pick by what is going wrong. The phone rings and nobody answers: no more missed calls. Visitors have questions on your website and nobody is there to answer: this one. You already have a chatbot that gives wrong answers: fix your chatbot. New leads from your forms or ads wait too long for a first reply: faster replies to new leads. Not sure? Pick a free check or tell us what is going on.
How much does it cost?
It depends on how many answers it needs, how inquiries reach you, how busy your website is and what it connects to. Your written quote shows three costs separately: building it, optional ongoing care, and the monthly fees other companies charge for the AI and hosting. The first call is free.
How long does setup take?
We agree a timeline once we’ve seen the answers and programs involved. A simple website assistant takes less work than one that updates your customer list or books appointments.
Can it always give the right answer?
No. AI can make mistakes. We test it with real questions, give it only approved information, set limits and always offer a way to reach a person. Your team agrees how we’ll check it before it goes live.
Can it book appointments or send quotes?
Only if we agree to add that, connect it to the right program and test it. Otherwise it takes a request for your team to confirm.
What if our information changes?
Your written quote says who updates the answers and what any care plan includes. Changes beyond that are agreed separately.